Cancelation Policy - Rules

 

CANCELLATION POLICY

 

 

Days to Party at Time of Cancellation% of Party Cost Charged as Cancellation Fee
15 or more days No cancellation fee
<14 days 100 %

Deposit/Refund Policy:

To book your date and reserve your rental, a NON-REFUNDABLE deposit of $50.00 is required.

Deposits are non-refundable at the time of the booking however we will be happy to apply that credit towards a future rental for up to one year from the date of the original rental.

Simply give us a call or send us an email within 14 days before  your next party rental. This will give us time to add you to our schedule and make sure everything you would like to rent would be available.

If the rental is canceled for any reasons (ours, yours or the weather) your deposit is non-refundable. If cancellations are made more than 15 days prior of your event, any payments made over the deposit will be refunded within 5 business days.  If cancellations are made less than 14 days of your rental date, any payments made over the deposit will not be refunded. However, we may give you credit for a future rental.

RAIN POLICY: In case of rain or severe weather conditions (high winds exceeding 20mph) during your rental date, customer is allowed to cancel the same day as delivery with NO refund provided.  (also pertains to forecasts with probabilities of rain or high winds greater than 50% likelihood). Customer MUST CALL and cancel before 8am on the day of the event. If customer cancels the order, it will be canceled for the rest of the rental period with no guarantee that Jungle Jump Event & Party Rentals LLC can deliver if weather conditions get better.

If customer decides to go ahead with the order even though the weather forecast says it will rain, but it is not actually raining at the time, than we will go ahead and deliver the order. However, if it does start to rain during the rental time, Jungle Jump Event & Party Rentals LLC reserves the right to cancel the order, due to safety concerns, with NO refund provided.

During rain/inclement weather, it is unsafe for anyone to play inside the inflatables, therefore we do cancel orders during raining/inclement weather days. However, since people do have events and parties that are usually planned out weeks/months before, we give customers the option to deliver the order or cancel it for days that are predicted to rain.

It is the customer’s responsibility to call Jungle Jump Event & Party Rentals LLC  to cancel their order or go through with it during these rain/inclement weather days before 8am . If customer decides to cancel the rental, once Jungle Jump Event & Party  Rentals LLC driver has already arrived at their location, than Jungle Jump Event & Party Rentals LLC reserves the right to charge customer a cancellation fee for not contacting before delivery and for making our driver do the labor work and drive out to your location.